Shipping and Delivery
We ship in the UK and Internationally. We use Royal Mail as our carrier. Please note that a signature is required for all deliveries from Sandal Adorned.
Once your order has been shipped, you will receive an email with a tracking number, which you can use to track your order on the Royal Mail website.
Please allow up to 25 business days for unframed artworks and 28 business days for framed artworks. Please note that for international orders, delivery may take longer.
Should you have any requests about a specific delivery date, please contact us and we will try our best to accommodate your request.
If you have commissioned a custom artwork, please contact us to get an estimated date of shipping as this will depend on the intricacy of the artwork.
Tax
Artworks that are shipped internationally may incur tax. We are legally obliged to declare the full value of the artwork for all international deliveries. Please note that you will be responsible for any customs or import taxes on international shipments, which are due upon arrival at the destination country.
Damage
Please contact us immediately should you notice any serious damage to the external package upon delivery. In that case, please do not sign for the package.
Please contact us within 48 hours of receiving the product with pictures should you notice damage whilst unpacking your product from Sandal Adorned.
If we find that the product was damaged in transit we will try our best to replace it. If we are unable to replace the product we will arrange a refund upon receiving the returned damaged product and corresponding Certificate of Authenticity (when applicable).
Responsibility
We care for the environment and are taking concrete actions to help reduce our carbon footprint. We also are concerned about using art supplies that are cruelty-free or without the use of animal products.
We try our absolute best to use cruelty-free/vegan products.
Paper: Our artworks are hand painted on vegan, acid-free watercolour 300gsm, 100% cotton, hot or cold pressed paper. The paper itself does not contain any animal derived ingredient. We typically use Canson Moulin Du Roy Watercolour paper. If any other paper is used, this will be specified on the artwork description.
Paint: We use vegan paint such as Royal Talens Rembrandt Watercolours, Lukas or Daniel Smith Watercolour paint to create our artwork pieces.
Brushes: All brushes used are made of the highest quality synthetic materials and do not contain animal hair.
At Sandal Adorned, we believe in recycling and try to opt for environmentally friendly options whenever we can! Our packaging consists of paper and cardboard. We mainly use protective brown paper as a filler and these are completely recyclable. We may occasionally need to use other materials as fillers for denser products so that they do not move around and get damaged during transit – in that case, we will endeavour to use 100% compostable packaging peanuts. If there are no better option, we will use 100% recyclable plastic. We also use paper tape to make it easier for you to recycle the boxes and envelopes that you receive from us.